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The Best And Worst Charging Networks in the UK

Zap-Map, the UK’s leading EV mapping service, has released the results of their annual survey of EV drivers regarding the best and worst charging networks based on their experience. These results may not be surprising to some with Tesla’s Supercharger network taking to crown yet again.

The results are based on feedback from more than 1,500 Zap-Map users and show overwhelmingly that Tesla is the country’s most appreciated charging provider. One driver even went as far as to comment that Tesla’s service “the standard all networks should aspire to.” 

Coming in second, and top of the multi-brand networks, is InstaVolt which retains its second spot on the leaderboard for the third year running. A fan of the network commented that it is “modern, super reliable, generally come in pairs and contactless payment is a huge plus.”

Taking the final top three spot is the greatly improved Osprey (formerly Engenie) which scored highly among users for its reliability and ease to use. An Osprey user commented that it is “nice and visible, good locations and simple to use.”

Overall, the survey represents the user experience of 16 charging networks in the UK ranked from 5 stars to 2 stars. These results came from users being surveyed on their overall satisfaction and their satisfaction in four key areas that matter to EV users: reliability, ease of use, cost and facilities.

There were some surprise swings when compared to last years results with Osprey have the biggest gain of five places from eighth place to third place, while BP Pulse has the biggest drop of eight places from fifth to thirteenth place. A new entry into the list was Swarco E.connect which entered strongly in the fifth position. 

Coming in at the bottom of the table was Ecotricity’s Electric Highway which had the lowest score among users. One of Zap-Map’s users commented that “they are out of date and unreliable, with a monopoly on motorway site locations.” This seemed to be a common complaint among their users that rely on rapid charging at motorway services for journeys that require more miles to be covered.

Take a look at the full results below (including the user ratings):

    1 - Tesla - 4.8 
    2 - InstaVolt - 4.4 
    3 - Osprey - 4.1 
    4 - Pod Point - 3.7 
    5 - Swarco E.connect - 3.6 
    6 - Shell Recharge - 3.5 
    7 - ESB EV Solutions - 3.4 
    8 - NewMotion - 3.3 
    9 - ChargePlace Scotland - 3.2 
    10 - Engie - 3.1 
    11 - IONITY - 3.1 
    12 - GeniePoint - 3.0 
    13 - BP Pulse - 2.9 
    14 - Source London - 2.7 
    15 - Charge Your Car - 2.6 
    16 - Electric Highway - 2.0

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